Operations Store Manager (Διευθυντής Καταστήματος)

Store: Kefalonia International Airport

Reporting to the Regional Manager

Job Sketch:

Directly reporting to the Regional Manager, the Operations Store  Manager is mainly responsible for leading his/her shop performance, ensuring excellent performance in the three business domains: driving employee experience, customer experience and business results. The Operations Store Manager leads by example on the sales floor level, by moving, observing and acting for the holistic performance. He/she is responsible for managing a store, which includes overseeing sales, staff and inventory.

Key Accountabilities

• Seeking ways to better promote the store, the product line and service within the store.
• Supporting and building relationships with all partners involved including the Brands, Landlords and others.
• Maintaining proper inventory levels, ensuring stocking and implementing purchasing plans.
• Managing all controllable costs with a view to maintaining profitability.
• Ensuring the store remains clean and presentable at all times.
• Monitoring competition and customer behavior regarding their demand for goods and making recommendations.
• Organizing the staff program and the goods orders of the shop.
• Assuming accountability for the total performance of the shop under his/her responsibility at all aspects.
• Is in daily communication with the team and the Management to review performance.
• Constantly motivating the team and aligning all people towards the goals.
• Regularly monitoring sales, producing reports, analysing categories, skus, kpis.
• Creating and maintaining a working environment that ensures his/her direct team satisfaction and engagement.
• Developing and growing his/her team of associates by ensuring the proper learning and development, performance appraisal and identification of talents.
• Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures.

Core Competencies

• Passion to drive the performance of a retail store and a store team.
• Excellent communication skills, ability to build and maintain relationships.
• Proven managing people skills.
• Industry awareness and strong business understanding.
• Excellent analytical skills, ability to work with numbers, to develop forecasts and other commercial analysis.
• High attention to detail, strong organizational and planning skills.
• Excellent delegation skills and proven record of successful implementation plans.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Ability to manage competing priorities in a fast-paced environment.

Key Requirements

• Minimum 6 years of relevant experience in retail, sales or commercial departments.
• Bachelor degree in a related field is required (Business/ Administration /Sales etc).
• Minimum of 6 years’ experience in managing people.
• Strong verbal and written communication skills.
• Excellent use of the English language (Proficiency level).
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.

Benefits

• Attractive Remuneration Package
• The Company’s Group Medical Plan.
• The Company’s Group Pension Scheme.
• Bonus according to company policies for Store Managers