PCM Coordinator

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

 

We are now looking for a PCM Coordinator to join our skilled and dynamic PCM Marine team.

 

The position is permanent. The preferred location for the position is Athens, Greece.

 

What will you be doing

 

As a PCM Coordinator, you will act as contact for spare parts quotations, orders, deliveries, and non-conformities; act as a link between customer and the various departments involved in the spare parts delivery process; use internal network within the expertise to escalate issues that may arise within the expertise and build profitable customer relationships to provide feedback and valuable information.

 

The ideal candidate has strong Communication and Customer service skills in an international environment, SAP knowledge preferable, Logistics, Workplace ICT equipment and applications and Incoterms understanding.

 

As PCM Coordinator, your work will focus on these responsibilities:

 

• Act as customer contact for spare parts quotations, orders, deliveries and non - conformities.
• Act as a link between customer and the various departments involved in the spare parts delivery process
• Handle and coordinate quotes and orders according to working procedures, guidelines and local requirements
• Ensure highest level of quality and response time for quotes and orders
• Actively follow up quotes with customers before they expire providing feedback to sales teams.
• Actively follow-up the order book with the sales team.
• Liaise with Sales about the content and terms of the offerings.
• Follow up with supply chain parts deliveries information and communicate in a timely manner to customers.
• Maintain and develop knowledge of customer specific solutions and needs.

 

To be successful in this role, we expect you to have:

 

General Skills:

 

• Communication skills
• Strong customer service (internal, external)
• Teamwork skills
• Cultural knowledge
• Reporting and analyzing skills
• Organizing skills
• Workplace ICT equipment and applications (SAP knowledge preferable)
• Logistics and Incoterms understanding
• Motivated to learn and grow professionally

 

Qualifications:

 

• Bachelor's degree (technical or commercial)
• Experience in working in international environment is seen as benefit
• Fluency in English and Spanish is mandatory

 

Why you and us

 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

 

Last application date: 31/12/2022 

 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.