Job title: Reservations Associate

Location: Mainly Athens based, needs to be flexible during the summer as working from Mykonos may be required.

Work-Schedule: Full-time

Starting date: Immediately

Reporting to: Reservations Manager

Santa Marina

Santa Marina, a Luxury Collection Resort, Mykonos, is seeking a Reservations Associate to effectively execute Resort’s selling strategies and to ensure that the revenue maximization is maintained and exceeded.

Key Responsibilities     

• Assist partners and guests with availability, rates and policies via e-mail or phone, in a polite, helpful and professional manner.
• Respond to emails with accuracy and speed.
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individuals.
• Be fully conversant with all market segments and rate plans, together with special rates and packages.
• Maximize room revenues and create additional revenue by upselling while also promoting our hotel’s facilities.
• Process reservations, amendments, and cancellations received via e-mail, or online.
• Process accommodation charges, and refunds, according to reservations policies.
• Ensure our reservations system is always correctly and promptly updated and include all relevant details and comments to be communicated to other departments.
• Daily update and maintain the Reservation files.

Required Skills & Qualifications

• At least 2 years of experience within the hospitality industry.
• University Degree in Tourism (and/or relevant master’s degree).
• Excellent command (oral & written) of Greek and English. Knowledge of a second foreign language would be highly appreciated.
• Working knowledge of GXP Empower and Opera PMS would be considered an asset.
• Excellent knowledge of MS Office.
• Excellent communication skills, demonstrated poise, tact, and diplomacy.
• Team player, passionate and focused on providing high-quality results.
• Self-motivated, focused, multitasking, and proactive. Ability to work with speed and accuracy under pressure.

What We Offer

• Competitive compensation package.
• Chance to be developed within the most innovative operator of lifestyle hospitality brands in the world.
• Ongoing training opportunities.

We will recruit the first suitable applicants, so apply early as we may close earlier. In the event of a successful application, we will contact you to arrange an interview.