Description
Novibet is looking for the next Customer Care Agent - Italian Speaking to join our team in our offices in Athens.
Our Customer Support Team is growing!!
Can you mirror a customer's’ language and tone? Are you multitasking? Passionate about online playing?
If yes, then we would like to meet you!
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
Your role
- Assist our customer base via live chat, telephone, email and social media with a wide variety of account queries including payment, login, verification and bet queries
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams
Requirements
- High School/ Degree from an accredited University
- Fluency in Italian and Greek. Knowledge of extra languages will be an asset
- Prior experience in a similar role or in a call center of a reputed company is appreciated
- Computer literacy
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation
Benefits
Our employees are our most important asset and that's reflected in the way we treat our people! We are proud to offer a variety of benefits to support employees, including:
- A friendly working environment
- Strong mentality of lifelong learning and professional development
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health medical plan etc