Who we are

Etraveli Group is a global platform for flights, an air technology company connecting millions of flights and travelers across the globe. We want our customers to experience the world while we take care of the technology that enables traveling.

Every minute we close hundreds of deals for our partners around the globe. We are the preferred partner of some of the world’s most prominent travel companies such as Booking.com, Google Flights, Skyscanner and Kayak. As a consequence, Booking Holdings, the mother company of Booking.com, recently entered into an agreement to acquire our company.

At the same time, we open endless possibilities for our employees. Our diverse team of more than 1900 passionate professionals is what makes us the best in what we do. The Group headquarters are located in Sweden while different parts of the Group’s operation are led from the countries where we have offices (Greece, Canada, India), with the Athens office being one of the largest, hosting around 450 employees working from the center of Athens for the rest of the world.

We know that the travel business is not just a business, it is an opening to the whole world. And technology is not just a job, it is an opening to the future. We are looking for people that are as open as traveling and technology combined & we are here to guide, challenge and give you an exciting part in our mission to make our world, wide open.

Position Overview

As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight addon products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.

In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!

Position reports to a Frontline Customer Service Manager.

Responsibilities

• Receive & process incoming calls, emails & social media requests
• Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
• Manage flight cancellations, rebookings and force majeure situations
• Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer department as a whole
• Report technical issues, customers’ complaints and other problems

• Native/Fluent level of Italian (oral and written)
• Good knowledge of English
• Experience in the customer service sector
• Ability to learn and adapt to new software technologies
• Excellent communication skills and a can-do attitude
• Quality focus and multitasking in a fast-paced environment

Nice to Have

• Experience in working with KPIs
• GDS knowledge (Amadeus or Sabre)

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Standard working schedule Monday - Friday (morning shifts)
• Competitive salary combined with customized incentives’ program
• Extensive training providing GDS Certification (Amadeus, Sabre etc)
• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station
• We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games and enjoy various discounts
• We also like to schedule company/department/team activities and events outside the office space!