On behalf of a leader in the online gaming industry, we at Teleperformance are looking for talent with Spanish-speaking skills to join our ever-growing Customer Support team!
By delivering a wide variety of games across desktop, mobile, and tablet devices, we are ardent about providing a top-notch gaming and customer experience within a user-friendly betting platform for all.
If you’d like to join our mission to create a better, safer gaming environment, grab the opportunity and turn your passion into a career – apply now!
What you will do:
- Be the primary point of contact for customer requests, representing the online gaming industry leader
- Actively listen to what moves our customers and provide solutions either by phone calls, emails, or chats!
- Respond promptly to a variety of account queries including payment, login, verification and bet queries
- Direct unresolved requests and issues and follow up to ensure resolution
- Record and handle inquiries, comments and complaints, always in a timely and professional manner
- Turn every customer into a happy customer!
What you will bring:
- Excellent command of Spanish – both in written and spoken form
- Advanced English knowledge
- Familiarity with online gaming is a big plus
- Prior customer support experience will be considered an asset
- Solution driven out of the box thinking
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
What we offer:
- Competitive monthly salary + 2 extra salaries per year
- Health benefits – extra private healthcare benefits on top of standard public insurance
- Numerous perks and discounts
- Fully remunerated training by certified instructors
- A career path within a company of more than 12.000 employees
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- The opportunity to work for a Great Place to Work-Certified Company
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 11.500 people from 109 nationalities.