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GR
αποτελέσματα
Πλήρης Απασχόληση
Αθήνα

Περιγραφή Θέσης

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.

We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.


Role Overview:

As a team Leader, you will be responsible for supervising, managing and motivating inbound customer service advisors, on a daily basis.

Responsibilities:

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Respond to general queries from customers, clients and team members
  • Develop action plans to optimize performance and drive continuous improvement

Απαραίτητα Προσόντα

  • 1-2 years of working experience in contact center or customer service environment
  • Fluent in English plus German
  • Strong written and verbal skills
  • High level knowledge of Windows/MS Office
  • Ability to work autonomously/independently
  • Strong Communication and Soft Skills
  • Flexibility

The Company offers:
  • Competitive remuneration package
  • Opportunities for international Career through WEBHELP International Mobility program
  • A challenging working environment 


Why Should you apply:

Our clients are seeking teams of bright and diverse individuals to work in a brand new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!


Application procedure:

If you feel excited at the prospect of joining our team, please apply trough https://bit.ly/2PSDGb1 with the Job title "German Team Leader".

After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises.


Non Discrimination: 
WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.

Κωδικός αναφοράς

WHK-148

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