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GR
αποτελέσματα
Πλήρης Απασχόληση
Αθήνα

Περιγραφή Θέσης

Webhelp is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.

We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Responsibilities

Business management:

  • Define & recommend the appropriate strategy to achieve growth and productivity
  • Define targets and expectations together with the client and assure further execution and Sales achievement
  • Analyze sales statistics to identify bottlenecks and determine business growth potential


Customer Interaction:

  • Build strong working relationships with customers and management teams.
  • Provide performance statistics and reporting to the client as required
  • Review and ensure the maintenance of optimum, resource levels necessary for the delivery of the agreed service, including staff, spares, equipment and tools
  • Take on new business
  • Conduct weekly/monthly/quarterly business review with client senior management


Commercial Management:

  • Management P&L to meet planned revenues and performance
  • Control, verify and manage cost of services
  • Work closely with the account manager and client director, management chages to service and contract with client
  • Fully understand customer business and environment and be proficient to drive down the cost of ownership


People management:

  • Manage all disciplinary issues effectively
  • Evaluate appropriate employee strategies to promote excellence across operations
  • Hold regular team meetings and ensure regular communication
  • Motivate and communicate with on-site staff via meetings and ad-hoc briefings

Απαραίτητα Προσόντα

  •  Bachelor/Master's degree in Business
  • Solid Service Desk experience at a senior level
  • Operational/business management and P&L management skills.
  • Strong people management skills- interpersonal skills, appraisal skills, interviewing skills
  • Ability to work alone, under pressure and meet deadlines
  • Ability to implement and manage change
  • Ability to provide positive and negative feedback
  • Excellent communication skills at all levels
  • Strong influence and negotiation skills
  • Excellent decision making / problem solving skills
  • Demonstrable management experience, within outsourced service delivery environment
  • Fluent English language, additional languages would be a plus.
  • B2B sales experience Business knowledge and commercial awareness

Why Should you apply:

Our clients are seeking teams of bright and diverse individuals to work in a brand new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!


Application procedure:

If you feel excited at the prospect of joining our team, please fill your application form online and comment in the Job Post "Sales Manager".


After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises.


Non Discrimination: WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.

Κωδικός αναφοράς

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