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Customer Success Associate από την εταιρεία June Homes

3 ημέρες για να κάνετε αίτηση
Αδιάφορο
Athens

Περιγραφή Θέσης

At June Homes we are revolutionising the experience of living with roommates, by converting luxury homes into stress free roommate arrangements. Our tenants (we call them members) choose June Homes because of its convenience, flexibility, fully furnished rooms and a community of like-minded friends.

One of TOP performing real estate tech startups in USA is hiring a Customer Success Associate
to remotely assist our customers and close sales.

We are looking for someone to join us as a team Member of our back-office team in Athens.


Responsibilities:


  • Online support for user requests/reservations

users send requests for housing, we need to provide them with fast, quality responses & information about our availability, pricing, home features, etc.

  • At all times provide the highest level of customer service to members, prospective members, and guests

  • Maintain accounts according to company standards, input all information in on leads, stage, check lists. Keep client accounts in order in our own JUNE OS system.

  • Respond to incoming customer’s inquiries in a timely and efficient manner, on platforms (such as spareroom.com, roomiapp.com, etc) and via email (Frontapp email client)

  • Schedule and perform calls with customers, perform video calls with customers

  • Perform virtual tours of our homes to potential customers, match our solution

  • Schedule tours and showings for sales team (in person showings, events)

  • Maintain your tour schedule, calendar in order

  • Sending tour follow-up emails based on the feedback/requests after a tour

  • Reschedule tours if needed, confirm if a customer will be coming to tour beforehand

  • Schedule tours for clients (in person showings, and video tours)

  • Prepare notes for in-person showings for sales team members.

  • Guide customers through application process, send links to applications, respond to questions, provide support on completing the application 

  • Help customers gather documents package to be approved to live in our properties

  • Prepare membership, licensing agreements for signing

  • Send invoices and payment invitations to customers via various systems such as PropertyWare.com, Squareup, etc

  • Follow-up with customers to ensure they paid and signed

  • Ensure the customer is smoothly passed on to the Member Care team at move-in


  • Other

In young companies it is very common that one team member "wears multiple hats" and is responsible for many aspects of operations.



Απαραίτητα Προσόντα

Requirements:

  • Fluent in speaking/writing in English

  • Lived in UK or USA

  • Disciplined, systematic

  • Entrepreneurial minded

  • Accurate and fast catch on to details

  • Fluent with pc, google services, VoIP calling systems

  • Self-motivated and comfortable working independently

  • Customer service or customer relationship experience

  • Exceptional verbal and written communication skills

  • Ready to work long hours (7AM  - 7 pm. Eastern Standard Time, NYC - approx 2PM-2AM Greek time)

  • Experience in Sales or Real Estate 

What we Offer:

  • Competitive salary

  • Stock options for team;

  • Great international co-workers of young and ambitious people

  • Performance bonuses;

  • Employment with a Greek branch within a VC backed U.S. company = great for portfolio

  • International traveling

Job Type: Full-time, hire into the Greek Branch 




Κωδικός αναφοράς

n/a

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