Customer Service / Tech Support in Swedish Language
Hiring Solutions / kariera.gr • GR-Athens • 14/5/2019


JOB DESCRIPTION



Our Hiring Solutions Team on behalf of its client is looking for potential candidates to cover the position of :

Customer Service / Tech Support in Swedish Language

Our client

Our client is currently a worldwide top provider of Customer Experience Services by serving companies around the world providing superior results in managing their customer care and their technical support.

Scope of the position


The Customer Service department is to provide information and customer advice and handle any inquiries that require product or service support. The department is supporting a global, multicultural network of partner organisations and professionals.

Main Responsibilities:


  • Manage incoming calls
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests



Requirements:
  • Native or fluent command of Swedish Language
  • Very good command of the English language
  • Good use of MS Office and familiarity with technology
  • Strong communication skills and active listening
  • Customer orientation
  • Ability to multi-task, prioritize, and manage time effectively


The company offers:
  • Competitive salary & bonus
  • Great benefits & Discounts
  • Career development opportunities
  • Continuous training
  • Modern & fun working environment
  • Relocation & Visa assistance

JOB REQUIREMENTS

 

JOB SNAPSHOT
Employment Type: Πλήρης Απασχόληση
Job Type: Πλήρης Απασχόληση
Education: Αδιάφορο
Experience: Κανένα
Manages Others: Αδιάφορο
Required Travel: Αδιάφορο
Job ID: 748/535
COMPANY OVERVIEW
«Θα ήθελα να σας ευχαριστήσω στο kariera.gr για την άμεση ανταπόκρισή σας ώστε να βρεθεί μια καινούργια θέση εργασίας για μένα. Ιδιαίτερα ευχαριστώ θερμά τη Δήμητρα η οποία μετά από την αποστολή του βιογραφικού μου ενδιαφέρθηκε αμέσως και με επαγγελματισμό. Επικοινώνησε κατευθείαν μαζί μου με μία ιδιαίτερα ικανοποιητική πρόταση στον εργασιακό χώρο η οποία κατέληξε θετικά για μένα. Ευχαριστώ πολύ!»
Φωτεινή Σαπουνάκη

Hiring Solutions

kariera.gr, the leading website for recruiting in the Greek job market, has an amazing inhouse team of young as well as experienced recruiters. Their job is your job. They are committed daily in sourcing the ideal candidates for hundreds of clients we service in the IT, Professional and Customer Experience sector. Once you apply for one of the jobs posted by Hiring Solutions our recruiters will do their absolute best to track you and with top-of-the-notch candidate experience empower you in the best way possible to get the job you want if you meet the requirements.

Mission

As a proud member of the CareerBuilder organization, we empower employment through every product, service or initiative we produce and support. With more than 20 years of experience in the Greek job market, an extensive network of partners, continuous candidate surveys and the vast majority of companies operating in Greece being our clients, we have one clear mission: to match the perfect candidate with the right job.



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