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Στοιχεία αγγελίας

Σχέση απασχόλησης - Πλήρης ΑπασχόλησηΕλάχιστη Απαιτούμενη Εκπαίδευση - ΜεταπτυχιακόΑπαιτούμενη Προϋπηρεσία - Τουλάχιστον 1 έτος/ηΚατηγορίες - Άλλη

Περιγραφή

Responsibilities
  • Deliver new recruits on-boarding sessions and skill development training
  • Continuously develop training and knowledge/skill set assessment material
  • Manage E2E Quality cycle to ensure continuous team performance
  • Define training plans and knowledge-based assessment modules
  • Collaborate with Supervisors, Quality Analysts, the Operation Manager and client, in order to improve agent skills across the project
  • Build training curricula and create training material based on operations and/or client requirements
  • Plan training actions according to operations demands and needs
  • Deliver training on a variety of client-oriented topics
  • Complete pre and post training reports

Απαιτήσεις


Requirements
  • Strong communication skills, including communication at executive level
  • Strong presentation and public speaking skills
  • Comfortable working in a fast pace and developing environment
  • Familiar with global training standards and processes
  • Ability to establish strong and lasting business relationships
  • Ability to create reports & presentations and meet deadlines
  • Bachelor/Master's degree
  • 1-3 years’ experience as a trainer
  • Previous contact center experience is a plus
  • Fluent English speaker
  • Fluent/Native French speaker would be considered a plus


The Company offers:

  • Competitive remuneration package
  • Opportunities for international Career through WEBHELP International Mobility program
  • A challenging working environment 



Why Should you apply:

Our clients are seeking teams of bright and diverse individuals to work in a brand new contact centre which offers a wide range of support to users throughout the World. Teams are fully multilingual and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!


Application procedure:

If you feel excited at the prospect of joining our team, you can send your curriculum vitae with a cover letter, at https://bit.ly/2W78OGp

After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises



Non Discrimination:
 

WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.