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Σχέση απασχόλησης - Πλήρης ΑπασχόλησηΕλάχιστη Απαιτούμενη Εκπαίδευση - ΑΕΙΑπαιτούμενη Προϋπηρεσία - ΑδιάφοροΚατηγορίες - Εξυπηρέτηση Πελατών, Πληροφορική

Περιγραφή

Imagine this: You're a key member of an international school marketing company, based in Athens, Greece.

First thing in the morning, after the team huddle, you check on your tasks in Asana and send an update to Tim B., the Principal of a prestigious K-12 school near Boston, Massachusetts.

It's midday in Kolonaki when the bells start ringing in the US. You brew a fresh cup of coffee and start your scheduled review calls...

...a kindergarten in San Antonio, TX. A day school in Orlando, FL. A technical college in Los Angeles, CA.

See what our clients say about us here.

It's exciting but challenging to talk to high school principals about their monthly advertising results...

...could this be you? Are you patient, empathetic, and love to communicate?

If you're nodding with a smile on your face, then read on...you may be one of us.

We want to welcome a colleague who simply loves communication, persuasion, and good old customer service.

So what's the job already?

These are 5 priorities you'll need to focus on every day:

  1. Communication: Build close, friendly relationships with our client schools through long (often 1-hour), one-on-one calls.
    Had you ever been to the headmaster's office as a student? You'll be taking mostly to school headmasters who are trying to promote their school. So this is your chance to turn the tables and be the one giving advice!

    You might hop on unplanned Skype calls and live screen-shares, or schedule meetings to talk about unique schools in New York, Kansas, Missouri or North Dakota.

    Think about this because it is the one and one MUST. If you don't feel comfortable deeply engaging with customers, you will not succeed in this role (even after all the support we will give you). For example, one of your main responsibilities will be "concierge on-boarding" of new customers. This means setting up times to talk with them on the phone and walking them through how our service works so their school (and their team) can get up and running with us with minimal hassles.

  2. Coaching: Create at least 2 client education video tutorials (around 5 minutes each) every week. You'll be talking into a camera explaining how we work, how their campaign is progressing, etc.
    You have to be comfortable video-recording yourself... If you take yourself too seriously and are extra shy this might not be for you.

  3. Responsiveness: Handle large amounts of customer questions (via emails & calls) and maintain an orderly workflow according to priorities.
    Chatting with school principals and playing around with video is fun but you'll also have to get some actual work done ;)
    Managing tasks, answering emails and prioritizing important accounts will be a big part of your job.

  4. Reporting: You'll have to know how your customer's campaigns are fairing, monitoring their KPIs and flag them to our team when they are underperforming.
    You'll be representing your customers towards the rest of the team. So you'll have to keep the pressure on if we're not delivering enough. We'll be turning to you to learn our customers are actually happy or not.

  5. Teamwork: Coordinate with our Marketing department on the sequence of our clients' campaigns as a function of their expectations.
    The magic is done when we all collaborate in real-time. Deadlines are tight and the work flows through. No silos or politics. We don't tolerate them. Make sure you're all a happy family because, without the whole team working in sync, you're going to have some angry customers.


Requirements

You only need these 3 things to be succesfull (be you need to be extra good at them)...

  1. Native ability to speak and write English with comfort in using colloquial expressions. You have to be an incredible communicator, fluent in written English. You're just as comfortable on the phone or in person as you are in an email. Your writing is clear and simple, with a proper dose of empathy.
  2. The ability to learn quickly and adapt to change.
  3. AND a great attidute which means:
  • Former teammates and managers would call you patient and resilient. You have a good old fashioned work ethic, day in and day out. You have grit and take initiative and ownership to see things through to completion. If it needs doing, you do it.
  • You're in it for the long haul, and you're not looking for the "next best thing".
  • You are self-sufficient and love the challenge of solving problems and learning new things.
  • Have a sense of humor. You're an exceptional listener and naturally curious with a strong desire to learn.
  • You have rare people skills that allow you to get out in front of problems, and proactively help customers with potential troubles. You're an empathetic problem solver who goes out of their way to help people always.


Benefits

  • This job is Monday-Friday, based in Kolonaki. But we work midday to evening so that we overlap with US time zones.
  • Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well.
  • Flexible vacation - Take time off when you need it, we trust you.
  • Personal Development expenses - If you're passionate about self-improvement, you'll make your case to us and we'll love to invest in your building your expertise.
  • Great tools - Each employee will be provided with a laptop, 27'' display and comfortable headsets. You'll also join our software stack (over 10 pieces of software to get the job done).
  • Complete transparency - Everyone has full access to business metrics and financial information about the company.
 

 
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