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Technical Advisor-Fully Remote

  • Reatcode
  • Αθήνα
  • 25/11/2021

Στοιχεία αγγελίας

Σχέση απασχόλησης - Πλήρης ΑπασχόλησηΑπαιτούμενη Προϋπηρεσία - ΑδιάφοροΚατηγορίες - Πληροφορική, Εξυπηρέτηση Πελατών

Περιγραφή

About us
 

Workearly, a creation of Reatcode IT Services, is a unique online coaching service that consists of a team that has numerous years of experience in IT, providing a combination of tech skill training combined with career coaching, either asynchronous or flexible.

One of the fastest-growing career fields is information technology (IT), making it very demanding and competitive. This invokes the need to adapt fast. Online coaching has become an increasingly popular practice worldwide, with impressive adoption rates.

Our mission is to create a personalized and targeted training path in order to consult and train our clients so that we can transform them into highly competitive candidates in the very competitive IT field and its specialties.

Reatcode is a UK registered IT consulting & career/business coaching company based in London. Our team is composed of passionate IT professionals & career consultants/advisors highly experienced in various industries such fintech, telecom, innovation R&D and marketing & advertising.

Our team consists of adaptable and experienced professionals with profound knowledge of the ever-changing IT sector, eager to assist our clients in skill & professional development. We strive to maximize each client’s potential and stay ahead on market trends.

Find out more about us at www.reatcode.com & www.workearly.gr .You can find more about our projects & success stories on Workearly’s Facebook page.

Απαιτήσεις


About the Role

As a part of the team you will be assisting our clients in order ensure maximum customer experience and the constant improvement of our service.

More specifically, you will: 

  • Act as a point of contact & provide superior and friendly customer service to all clients through email/chat and phone. 

  • Maintain accurate records of completed and pending tasks. 

  • Escalate issues promptly to ensure timely resolution of incidents/problems. 

  • Demonstrate excellent interpersonal skills in a professional environment. 

  • Handle customer technical troubleshooting and solve their questions regarding their training material through phone and email. 

  • Evaluate clients on their training progress via regular online evaluation sessions 

  • Update the company website with tech tips and brief documents. 

  • Assist in the preparation & editing of our training material.


Must-have skills 

  • A bachelor’s degree in computer science, information systems, or a related field. 

  • Technical mindset  

  • Familiarity with SQL and with one or more programming languages (Python, Java, Javascript) is essential. 

  • Strong communication skills

  • Willingness to develop interpersonal and technical skills necessary for an IT Support position. 

  • Ability to follow verbal and written directions. 

  • Motivation and goal-orientation must be able to work independently and take initiative. 

  • Ability to work flexibly, we adapt our schedule according to our customers! 

  • Prioritizing, time management, and organizational skills  

  • Fluency in Greek and English is essential. 


What’s in it for you
 

  • A very attractive remuneration package 

  • Being part of a fast-growing company, pioneering the IT coaching industry 

  • Intellectually stimulating remote working environment 

  • Continuous personal development and international training opportunities 

  • Being part of a working culture that embraces autonomy and initiative-taking 

  • Working with passionate professionals, who excel in their fields  

Reatcode is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.