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Στοιχεία αγγελίας

Σχέση απασχόλησης - Πλήρης ΑπασχόλησηΑπαιτούμενη Προϋπηρεσία - ΑδιάφοροΚατηγορίες - Εξυπηρέτηση Πελατών, Τουρισμός / Ξενοδοχεία

Περιγραφή

Who we are

Etraveli Group is one of the leading global flight-centric Online Travel Agencies (OTAs) with €4bn+in annual gross sales. We also operate flygresor.se, the #1 metasearcher in Sweden and Tripstack, the independent B2B arm of the group offering a variety of complex technology solutions.

Our diverse, dynamically growing team of 1000+ talented professionals is always on the lookout for more members to join our ranks and explore unlimited business opportunities together! Our 110 websites in 70+ countries across the globe include (but are not limited to) gotogate.com, pamediakopes.gr, mytrip.com, flightnetwork, supersavertravel.se, trip.ru & flygresor.se.

Our headquarters are located in Uppsala (Sweden), with additional offices in Stockholm, Gothenburg, Athens, Toronto and India (Pune and Mumbai).

Position Overview

As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight addon products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.

In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!

Position reports to a Frontline Customer Service Manager.

Responsibilities

  • Receive & process incoming calls, emails & social media requests
  • Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
  • Manage flight cancellations, rebookings and force majeure situations
  • Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
  • Report technical issues, customers' complaints and other problems
  • Enjoy and encourage working with sales


Requirements

  • Native level of Russian (oral and written)
  • Excellent command of the English language
  • A Bachelor's degree (preferably in Tourism/ Business Administration or any quantitative subject)
  • Experience in the customer service sector
  • Experience in working with KPIs
  • GDS knowledge will be considered as an asset (Amadeus or Sabre)
  • Computer literacy
  • Excellent communication skills and a can-do attitude
  • Quality focus and multitasking in a fast-paced environment
  • Ability to manage change and work under pressure
  • Playing to win
  • Accountability & cooperation
  • Urgency to be excellent
  • Legal permit to work in our office located in Athens, Greece


Benefits

  • The chance to work in a highly paced environment and grow professionally
  • A relaxed & fun work environment where you can enjoy daily breakfast, can play ping pong or join yoga lessons
  • Competitive salary
  • Complimentary private health insurance
  • Modern, bright open office plan stretching over 4000㎡
 

 
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