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Career Opportunities
The Company



PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organisations and government bodies for the development & delivery of standardised exams. Delivering exams across 180 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realise their life ambitions.

Through flexible & secure exam management systems, PeopleCert offers a suite of services for simple, flexible and secure exams, including online exam booking, multilingual online proctoring, e-certificates and online certificate verification.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

We are a truly equal opportunity employer and we welcome candidates with exceptional talent from all walks of life and from a broad range of academic disciplines and professional backgrounds. We are highly educated, with international work experience and a global outlook.

Our offices in UK, Greece, Cyprus and Turkey boast a culture of diversity, where everyone is different, yet everyone fits in. Our commitment is to develop and maintain a workforce that reflects the very diversity of our customers and the communities in which we do business.

For more information, please visit the corporate website www.peoplecert.org

Contact us



PEOPLECERT GLOBAL SERVICES S.A
3, Korai str. 105 64, Athens
Tel.: 2103729100
www.peoplecert.org
Multilingual Online Exams Invigilator- German (based in Athens)
Location: GR-Αττική-Αθήνα-Αθήνα
(Ref. F12980B738)
PeopleCert, global leader in assessment and certification of professional skills across 180 countries is seeking:

Multilingual Online Exams Invigilator- German (based in Athens)
(Ref. F12980B738)

PeopleCert is a global leader in certification industry. We certify professionals on highly valued methodologies and essential business skills.

We are currently looking for an Online Exams Invigilator (Proctor), who is responsible for onboarding, monitoring and closing Online Proctored exams through our respective platforms. This person resolves customers' technical enquiries that arise during the online exam, by handling inbound and outbound international calls, emails or chats to candidates. The Online Exams Centre department operates in Athens, Greece with rotating shifts, 24/7/365.

Responsibilities

  • Complete necessary training before onboarding candidates
  • Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers' satisfaction
  • Ensure that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert
  • Actively monitor the candidate at all times
  • Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
  • Determine and resolve candidates' technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
  • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
  • The Customer Service department operates in Athens, Greece with rotating shifts, 24/7/365.


Requirements

  • Passionate with Customer Service
  • Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and German (C2 level/ native)
  • Bachelor's degree any discipline will be an asset
  • Excellent interpersonal, verbal, and written communication skills
  • Experience from a similar position will be an asset
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
  • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
  • Ability to work in rotating shifts (including some nightshifts per month)


Benefits

  • Work in an international, dynamic and fun atmosphere among young and smart people
  • Huge learning experience in using best practices and cutting-edge technologies.

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, Cyprus and Turkey boast a culture of diversity, where everyone is different, yet everyone fits in. Our commitment is to develop and maintain a workforce that reflects the very diversity of our customers and the communities in which we do business.

PeopleCert regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.

All applications will be treated with strict confidentiality.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

• If working on the SELT service in the UK, background checks will include:

o A basic or enhanced Disclosure Barring Service (DBS) check

o Right to Work in the UK check (including nationality, identity and place of residence)

o HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

o Financial background check

o Employment reference check.

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.




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