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Level 1 Systems Engineer - Shift 2

  • Pro4ia Inc
  • Αθήνα
  • 18/10/2019

Στοιχεία αγγελίας

Σχέση απασχόλησης - Πλήρης ΑπασχόλησηΕλάχιστη Απαιτούμενη Εκπαίδευση - ΑΕΙΑπαιτούμενη Προϋπηρεσία - 2 έως 5 χρόνιαΑπαιτήσεις ταξιδιών - ΚανέναΚατηγορίες - Πληροφορική


Pro4ia Inc. a US based entity, providing solutions and expertise as a trusted technology partner, welcomes creative and motivated individuals to join our team in Athens. Our collaborative workplace in Ambelokipi offers exciting and diverse opportunities to learn, grow and make a real contribution to the company’s success.

We are looking for a Level 1 Systems Engineer for shift 2 (3 PM to 12 AM local), that demonstrates strong customer service and troubleshooting skills to resolve all technical issues for our clients. The Technical Support Engineer will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues.

Pro4ia offers the following:

  • A 5 Working Day Schedule (US holidays apply)
  • Competitive salary
  • Public Insurance
  • Friendly environment comprising of young, enthusiastic, and multi-national staff

The ideal candidate should have EXCELLENT British or American English accent and will be responsible for the following work.

  • Responds to and logs all inquiries received from clients via telephone, email, or client portal
  • Provide level 1 support through our help desk ticketing system in time to meet our client obligations
  • Liaison with client to ensure that requests or problem reports have been satisfactorily handled
  • Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables
  • Support for Microsoft Windows, Microsoft Windows Server and MAC OS technologies
  • Support for the Microsoft Windows stack, DNS, DHCP, Active Directory, Exchange in-house and hosted e-mail systems, Office 365 and MS Azure
  • Keeps well documented and updated case notes on all tickets daily
  • Provides daily communication to clients on outstanding ticket status
  • Provides first level customer support including troubleshooting issues with computer hardware, network/internet connectivity, email, and software applications
  • Has the ability to participate effectively in multiple support efforts and provide technical expertise
  • Has the ability to communicate effectively to technical and non-technical audience.
  • Creates and maintains client-related documentation

We are hiring for the second shift (Athens Local Time)

Shift 2 - 3:00pm – 12:00am (with one-hour break)

  • Our holiday schedule is not what you are used to. Some of our holidays in the US do not line up with the ones in Greece and vice versa. You will be following the US holiday schedule.
  • Team work – it is imperative that you have a good understanding of teamwork and team spirit. We all work together.

How to Apply:

If you agree with the above terms, please email your CV in English, and we will reach out to potential candidates for telephone interviews.



  • Experience in Microsoft Windows desktop and server operating systems; MAC OS technologies are a Plus
  • Bachelor’s degree in computer science or equivalent experience
  • MCSA preferred
  • Strong understanding of Windows Server, Windows Desktop, and Network support are required
  • Experience in installing, optimizing, maintaining and securing of Microsoft Windows Servers, Active Directory Microsoft Exchange (in- house and hosted) environments
  • Experience with building and supporting Citrix XenApp and XenServer, VMWare vSphere, and Microsoft Hyper-V technologies is preferred but not required
  • Excellent verbal and written communication skills in ENGLISH are a must
  • Exceptional customer service and phone etiquette skills
  • Team player, ability to work on multiple, concurrent tasks and adapt to shifting priorities
  • Detail oriented and strong problem-solving capabilities
  • Ability to work proactively and collaboratively with entire staff
  • Ability to adjust work schedule to meet deadlines and work independently
  • Accountability, adaptability, assertiveness, dependability, initiative, and responsiveness are essential
  • Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)
  • Discretion and good sense in dealing with clients and willingness to see a problem through to its resolution

Desirable Skills:

  • Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.
  • Take initiative, and response to time-sensitive situations are essential, along with discretion and good sense in dealing with clients
  • ITIL V3 Foundation (Preferred but not required)

Only Cvs in English will be accepted all others will be discarded.

Περιγραφή Εταιρίας

  • Υπεύθυνος επικοινωνίας : Sergio Deligiannis
  • Τηλέφωνο : (212) 465-9002
  • Κωδικός αγγελίας : LVL1-SHIFT2
  • Όλες οι θέσεις