Front Office Manager
2001-30000
Τουρισμός / Ξενοδοχεία
πριν 12 μέρες
Ημ. ανάρτησηςπριν 12 μέρες
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηbecome a DREAM MAKER!
Atlantica Hotels & Resorts, the leading hotel company in Cyprus and Greece, is expanding its operations. We seek an experienced Front Office Manager to join our Atlantica Beach Resort 5* team in Kos island.
A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.
Responsibilities
- Lead and manage the front office team, including receptionists, concierge, and other support staff.
- Provide training and ongoing support to ensure staff is well-prepared for their roles.
- Coordinate with other departments to manage room availability and optimize occupancy rates.
- Monitor front desk operations to guarantee proper staffing and coverage.
- Oversee billing processes, ensuring accuracy and compliance with financial policies.
- Keep staff updated on industry trends, service standards, and company policies.
- Conduct regular inspections to ensure the front desk's cleanliness, organization, and professionalism.
Requirements
- Bachelor's degree in hospitality management, business administration, or related field.
- Minimum of 3 years of experience in a management or supervisory role of a similar position
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
- Knowledge of hospitality industry best practices, including customer service and guest experience.
- Fluent in English, additional languages a plus.
Benefits
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
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