Responsibilities:

• Perform all Front Office / Concierge operational duties.
• To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
• Responsible for concierge arrangements prior of guest arrival.
• Meet, greet and escort to their rooms all level guests, by offering personal recognition and an effortless Astra suites Service.
• Interface with Hotel Management, Front Office team and Reservation team to ensure that regular on-going communication is happening in all hotel departments informing for guest needs, providing guidance and feedback.
• The ideal candidate has previous experience in a customer service environment and is passionate about guest satisfaction.
• Attend promptly to customers' inquiries, assist them with their needs, provide solutions to their issues or concerns and respond to and handle guest problems and complaints.
• Support implementation of new service best practices and procedures, according to corporate guidelines.
• Maintain an understanding of hotel history, services, facility information, and rates and packages.
• Respond to reviews on TripAdvisor (under GM directions) on a daily basis and provide weekly reports of reviews.
• Follow proper procedures for cash, credit card and room charge transactions and obtain proper identification and department information.
• Report any discrepancies and problems on the same day.

Qualifications:

• Diploma in Hospitality related studies.
• Minimum 3 yearsof experience in similar luxury, high end work environment, in a similar position.
• Ability to handle multitasking and perform efficiently in a fast-paced environment.
• Experience in operating FIDELIOand efficient user of general PC applications.
• Talented in engaging with guests and understanding their needs.
• Able to meet and exceed the expectations of highly demanding and luxury profile clientele.
• Professional appearance and manner, pleasant character to work in a fast-paced team. Positive, honest and energetic work ethic.
• Excellent interpersonal and communication skills
• Reading, writing and oral proficiency in the English language are essential requirements. Knowledge of an additional foreign language (as French) will be considered an asset.
• Self-motivated to accomplish goals, with a strong, sense of responsibility.
• Ability to relate to all levels of management, colleagues and guests.
• Must have a positive attitude at all times.

Benefits

• Shared accommodation in our brand-new facilities.
• With A/C and WiFi
• Laundry
• Continual training opportunities (hard & soft skills)
• Meal on duty
• The provision of working uniforms
• Friends & Family Discounts