Louis Hotels, one of the biggest hotel groups in Cyprus and Greece, is seeking to recruit an ideal candidate for the Mykonos Island:

                                                         Reservations Agent

Main Responsibilities:

• Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means.
• Build and strengthen relationships with existing and new customers to enable future bookings, execute and support the operational aspects of business booked, check if advance payments are made timely.
• Maintain reservation records, update room availability on the PMS database, process any modifications or cancellations and communicate with team members as appropriate.
• Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations.
• Be aware of all room rates, packages, discounts, special offers and other available benefits.
• Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information.
• Ensure excellent communication with the Front Office Team and coordinate the organization of additional services (such as airport transfer or VIP benefits) offered to the customers at the time of room reservation.

Qualifications:

• 2 years minimum experience in similar position in 5-star hotels’ reservations department.
• Certificate of studies from accredited School for Tourism.
• Excellent command of English language, additional foreign languages (preferably German) would be considered an asset.
• Strong computer skills and excellent knowledge of Microsoft office.
• Experience in GDS, IDS, OTA’s extranets and Property Management system.
• Excellent communication skills and teamwork spirit.

We offer:

• Excellent opportunities for career progression.
• Pleasant working environment.
• Competitive salary.

 Interested applicants should send their CV to vacancies.greece@louishotels.com

 All applications will be treated with strict confidentiality.