The One&Only Aesthesis is currently seeking individuals to fill positions as Bellman.

About the role

The Bellman assists with the delivery and collection of guests’ luggage, parcels, faxes, messages, etc. He also assists in keeping the lobby tidy and ensure all guests receive prompt, cordial and efficient attention and service throughout their stay. Bellman is responsible for the first & last impression about arrival departure experiences accordingly. Bellman utilizes buggies for luggage delivery, ensuring that buggies are kept in a perfect condition. Bellman will be acting also as valet and be responsible for safely parking the guests and external visitor’s cars and ensure all cars are parked and unparked with extreme care as per the procedures.

Key Duties and Responsibilities    

• Helping to create a friendly and welcoming environment, by greeting visitors and guests.
• Dealing with guest arrivals and departures as per LQA & Forbes standards, complying with the hotel’s policies.
• Offering car door assistance and assisting in calling taxis
• Assist guests in giving them directions and providing important information about the hotel.
• Respond to all guests needs quickly, efficiently, and courteously.
• Use buggies for guest’s movements and luggage delivery when required. 
• Ensure prompt, accurate and courteous delivery and collection of any luggage, parcels, or mail.
• Make sure that the trolleys are clean, and the storeroom is kept tidy and free of debris.
• Assist with the Doorman’s duties when they are not available.
• Prepare and act on additional duties outside of job description as and when necessary.
• To assist with any other duties as required by the management team.

Skills, Qualifications and Requirements

• Strong interpersonal skills and very good communication skills
• Good knowledge of English
• Previous customer related experience an asset
• Must have a driver’s license
• Ability to work well under pressure 
• Ability to work cohesively as part of a team