Guest Relations Agent (German speaking)
2001-30000
Τουρισμός / Ξενοδοχεία
πριν 13 μέρες
Ημ. ανάρτησηςπριν 13 μέρες
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΕποχιακός/ήΤύπος απασχόλησης
Εποχιακός/ήbecome a DREAM MAKER
Atlantica Hotels & Resorts, the leading hotel company in Cyprus and Greece, is expanding its operations. We seek an experienced Guest Relations Agent (German speaking) to join our team at the Atlantica Dreams Resort 5* in Rhodes island.
As a Guest Relations Agent, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will serve as a liaison between guests and various hotel departments to fulfil requests and resolve issues promptly.
Responsibilities
- Welcome guests upon arrival, assist with the check-in process and provide information about hotel services and amenities.
- Work closely with other departments to ensure seamless coordination in handling reservations.
- Address and resolve any concerns or complaints promptly and effectively.
- Act as a liaison between guests and other departments to ensure prompt resolution of problems.
- Respond to guest inquiries, requests, and concerns professionally and courteously.
- Anticipate and fulfil guest needs to enhance their overall experience.
- Monitor guest feedback and reviews, respond to guest comments and take proactive steps to address and eliminate potential issues.
- Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Handle emergencies or crises, ensuring the safety and well-being of guests.
- Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.
Requirements
- Bachelor's degree in hospitality or business administration, or related field.
- Previous experience in a guest service or front desk role is desirable.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
- Knowledge of hospitality industry best practices, including customer service and guest experience.
- Fluent in English & German; additional languages a plus.
- Familiarity with hotel reservation systems.
Benefits
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Guest Relations Agent (German speaking)
Ρόδος
πριν 13 μέρες
Με κάποια εμπειρία
Εποχιακός/ή