At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Key Duties and Responsibilities

• Lead the Connectivity Center team by attracting, recruiting, training, and appraising talented colleagues.
• Manage all Connectivity Center day-to-day operations including pre-arrival communications, telephone operations, Guest Messaging Hub and systems management within guidelines and to the highest standards.
• Establish targets, KPI’s, schedules, policies, and procedures according to brand standards.
• Preserve excellent levels of internal and external customer service.
• Consistently implements and adheres to all luxury service standards including LQA and Forbes Travel Guide.
• Effective in complaint handling and problem resolution
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.
• Responsible for all guest profile and amenity planning of our guests.

Positions Requirements

• Degree in Hospitality or related field.
• Proven Call Center management experience in 5* luxury Hotel at least of 1yrs in managerial role.
• Working knowledge of various computer software programs (OPERA, ALICE, SalesForce)
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Ability to work under pressure.
• Strong communication and leadership skills.