Fais Group of Companies has been active in retail/wholesale clothing, footwear, and accessories for over 40 years, dominating the Greek market and expanding its operations in Bulgaria, Romania, and Cyprus.
Businesses have further expanded ever since, to now include the distribution of luxury, sports, casual wear, footwear, accessories, and cosmetics, bringing strong and innovative brands to consumers.
As part of our continuous growth, we are currently seeking to recruit a
Sales Consultant for Home Sector TECHNOGYM
Brief Description
The Sales Consultant is responsible to start, process and conclude all sale requests that do not require physical presence and/or client meeting, by communicating with the clients over the phone or via email. The Sales Consultant's purpose is to create a long-term relationship with our customers, handle all requests from new and/or existing customers guaranteeing follow-up activities.
Key Responsibilities
- Manages inbound calls (customers for all segments BTB/BTC) delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction.
- Manages outbound calls to generate new business opportunities.
- Supports our sales force on the field scheduling visits.
- Manages and nurtures the CRM Database to ensure information is accurate and up to date.
- Collects and shares adequate market feedback with relevant departments.
- Oversees the process from order to installation checking customer satisfaction and upselling additional products or services where applicable.
- Checks cases, Instagram requests, e-shop orders.
- Sends quotes, prices, catalogues, product specifications, sales term agreements, packing dimensions etc.
- Arranges, manages, organizes, and supervises delivery of orders.
- Collaborates with Supply Chain responsible for handling stock and product availability – imports.
- Introduces After Sales department and proposes service agreements.
- Attends client meetings, sample products and arranges payment.
- Collaborate with group’s departments for necessary processes (accounting, purchases,
Requirements
- Bachelor's degree ideally BA, Finance, Communications, Sales and related.
- Business development experience.
- 1-2 years of experience in the luxury industry, preferably with a wellness lifestyle.
- Fluent in the English language.
- Excellent sales techniques, written & verbal communication, and interpersonal skills.
- Ability to handle VIP customers.
- Teamwork in sales-oriented environments.
- Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts.
- CRM management – knowledge of Salesforce.com is desirable.
- Flexibility in working hours (evenings & weekend)
What we offer
- Competitive compensation based on experience and skill set.
- A friendly working environment.
- Opportunities to learn and grow.
- Discounts on the Group’s brands.