Volton Hellenic Energy SA is a Greek company that is dynamically active and is increasing its capacity rapidly in the field of Electricity Supply and Trading, in the Gas Energy Sector and soon enough in the field of Telecommunications.

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments in electricity and gas supply. The company will enter soon the Telecommunication sector aiming to expand more the portfolio of services. As part of its development, Volton strengthens its human resources in Athens and seeks:

Business Process Management (BPM) Analyst

Taking on the role of BPM Analyst, you will be the central point for all corporate procedures, training communications, processes mapping, and/or relevant updates. You will manage the procedures manual and ensure that systems, policies and other departmental and business changes are communicated to the necessary teams. You will develop and conduct business process and systems training for the training department & the business owners. You will also promote the use of technology, assist staff to make the best use of existing and emerging management tools and develop and maintain business processes documentations. The position reports to Operations Director.

Position responsibilities:

• Perform process analysis to design & redesign workflows and processes, as to ensure effectiveness & efficiency.
• Analyze & improve existing processes methods and workflows to promote effective operations through standardization, improvement, simplification, or discontinuance.
• Design & implement new processes.
• Ensure business process methods & workflows are in alignment with the strategic direction of the organization.
• Coordinate initiatives that may cross business and site lines. Initiatives will include process and testing changes, procedure and development changes, training and system change requests.
• Collaborates with peer trainers and business stakeholders, to ensure training needs are met across the organization in a consistent manner.
• Monitors end-user feedback and process changes to evaluate and improve training effectiveness.

Necessary qualifications:

• 3-5 years of experience in Customer or Billing Operations in the Energy Sector (Electricity & Gas) or
• 3-5 years of experience in Customer Operations in the Telecommunications sector (mobile telephony, fixed telephony & internet services)
• Bachelor’s degree will be considered an asset
• Experience on AJPSoft’s IEBS software will be considered a plus
• Analytical Skills & ability to manage multiple tasks

The company offers:

• Competitive remuneration package
• Private insurance
• Corporate benefits & perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities

Don’t miss the chance to join a Great Place to Work-Certified Company that promotes a positive work environment.

All applications will be treated with confidentiality.

If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment.

Information about the Group on our site volton.gr