At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation and our business to support Pfizer in this mission.



The Customer and Commercial Creation Centre team creates comprehensive technology solutions for our external customers. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services and experiences in service of:

• HCPs
• Patients and Caregivers
• Consumers
• Clinicians & Study Participants
• Payers, Hospitals, Pharmacies, Pharmacy Benefit
  
  Managers, Government Health Systems and
  
  Institutions
  
  
  
  Solutions teams within the Customer and Commercial Creation Center are driven to ensure that every health system stakeholder is given easy access to the information and tools they need to manage the best possible outcome for patients.
  
  
  
  Opportunities exist for the Customer and Commercial Creation Centre in many disciplines including web, mobile, artificial intelligence, and the electronic medical record (EMR) space to empower our stakeholders through seamless user experiences to support the detection, diagnosis, access and adherence for patients in their health journeys.
  
  
  
  We seek qualified and committed individuals to join us in our mission to fulfill our company's purpose as we advance breakthroughs that change patients' lives by ensuring they have access to quality healthcare services and Pfizer's medicines and vaccines.

ROLE SUMMARY


The CRM Administrator is accountable to Configure and customize Salesforce objects, fields, page layouts, and workflows to align with business requirements. This role is responsible for supporting the local configuration of CRM.

Working with a talented team of functional/technical experts, they are key proponents of Agile practices and values, using these to help drive forward the program of digital transformation that empowers Pfizer's customer-oriented vision.




ROLE RESPONSIBILITIES

• Configure and customize Salesforce objects, fields, page layouts, and workflows to align with business requirements.
• Develop and maintain validation rules, formula fields, and process builder flows.
• Salesforce ecosystem.
• Salesforce email templates and approval processes.
• Salesforce OOTB (out of the box) translation workbench.
• Setting up new Salesforce sandboxes.
• Manage user accounts, profiles, roles, and permission sets to ensure appropriate data access and security.
• Monitor and enforce data integrity and quality standards.
• Implement automation processes using workflow rules, approval processes, and process automation to streamline business operations.
• Import, export, and manipulate data as necessary, including data migration and data cleanup activities.
• Manage data storage limits and archiving processes.
• Create and maintain reports and dashboards to provide insights into sales and business performance.
• Assist users in generating ad-hoc reports and dashboards as needed.
• Collaborate with developers to integrate Salesforce with other systems and applications.
• Monitor and troubleshoot integration issues.
• Maintain comprehensive documentation of system configurations and changes.
• Stay informed about Salesforce updates and best practices.
• Assist in resolving user-reported issues and providing ongoing support

QUALIFICATIONS

• 3+ years relevant experience in CRM.
• 1 year of experience as a Salesforce administrator.
• Have demonstrated ability and experience in technology solutions delivery in a pharmaceutical or regulated environment with demonstrated capabilities managing large scale, enterprise software requirements definition, designs and implementations in global 24-by-7 environments.
• Bachelor of Science degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines.
• Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a varietyof audiences.
• Excellent skills in planning, analysis, oral and written communication, consensus building, facilitation, negotiation, and the ability to readily learn a new business area.
• Proven capability leading projects in an Agile/DevOps environment