About Sigmasoft S.A.

Sigmasoft S.A. is an innovative software development company providing state-of-the-art software solutions and services for the e-Health Sector.

What You Will Be Doing

We are looking for Application Support Agents to join our team, to ensure that we deliver strong and reliable solutions to our clients.

Responsibilities

• Provide customer technical support (email, phone on customer reported issues).
• Communicate with customers via phone & e-mail.
• Identify, investigate and resolve user’s problems.
• Record defects and re-test when resolved.
• Write and maintain training materials (manuals, documentation, presentations)
• Support customer User Acceptance Testing
• Prepare technical/problem reports.

Experience You Will Need to Succeed

• BSc in Computer Science or related field
• Experience in telephone support services

Personal skills we are looking for

• Excellent Communication and presentation skills
• Customer service culture
• Solid organizational skills and focus on accuracy and attention to detail
• Able to work independently or as part of a team
• Great energy level and enjoy working in full software development lifecycle, from concept and design to testing.

What we offer

• Competitive base salary
• Full-time long-term co-operation
• Outstanding on the job training opportunities
• Outstanding working environment
• Outstanding career opportunities