We are actively looking for a Customer Experience Senior Manager and a Director with a passion for customer service & business development to join our team working in our offices in the Attica Region.

At StreemGlobal, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.

StreemGlobal continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals.

In an ever-more highly competitive business landscape, providing an exceptional customer experience has become more crucial than ever and is the key to successful and sustained business performance. As a leader, you will be responsible for overseeing and enhancing the overall customer journey and satisfaction. The role involves strategic leadership and collaboration with key internal stakeholders to develop and implement specific strategies aimed at improving customer experience.

Responsibilities

• Formulate and implement Customer journey strategies to achieve business objectives that drive customer growth, enhance customer experience, and build customer loyalty.
• Lead projects and tasks related to customer journey transformation and operation efficiency to achieve revenue growth and service excellence.
• Analyze customer feedback to identify areas for improvement and utilize observations and data in the development of recommendations to enhance processes and programs that will accelerate customer experience.
• Collaborate with cross- functional teams such as, sales operations and IT to ensure a cohesive customer experience.
• You will use data and analysis of customer feedback to develop and implement strategies to improve the overall customer experience across all touchpoints.
• Oversee the design and implementation of customer feedback surveys and other feedback mechanisms.
• Conduct regular training sessions and coaching to employees on delivering exceptional customer service.
• Oversee the design and implementation of customer feedback surveys and other feedback mechanisms.
• Ability to Develop and manage the Customer Experience framework, strategizing the consumer process and journey.
• Generate ideas to utilize digital platforms for enhancing customer communications, services, and experience.

• Customer oriented with excellent negotiation and influencing skills
• Excellent knowledge in business and strong analytical and decision-making skills
• Strong communication and interaction skills
• Make use of qualitative analytical skills to solve difficult problems and the ability to suggest well-reasoned solutions.
• Advanced business writing skills both in Greek and English
• Proven track record of successful implementation customer experience strategies and initiatives
• Ability to apply broad business judgment and acumen with proven recognized expertise in the Customer Experience specialty.

To qualify for the role, you must have

• A bachelor's and/or master’s degree in business administration, marketing, management, communications, or any other related field.
• Minimum 10 years of experience in customer service, customer experience, or managerial role.
• Proficiency in Microsoft Office, CRM software programs.
• Proven experience in similar positions

• Competitive remuneration package & annual bonus scheme plan.
• Life and medical insurance
• Provision of technological equipment
• Excellent career opportunities and learning development
• Modern and friendly working environment
• Working within an outstanding Team of experts in a dynamic and fast-growing organization

Next Steps

If you are interested in the above role, then click to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity, you're eager to explore, don't hesitate – apply today!

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At Streem Global we believe in the power of diversity and inclusion to drive innovation and success. We welcome individuals from all backgrounds, experiences, and perspectives to join our team. We are committed to fostering an inclusive work environment where every employee feels valued, respected, and empowered to contribute their unique skills and talents. Embracing diversity not only enhances our workplace culture but also strengthens our ability to tackle challenges and find creative solutions. We invite you to be a part of our diverse and inclusive community, where your differences are celebrated and contribute to the collective excellence of our team.