Zakcret Sports SA, one of the leading sport retailers in Greece, with 36 stores (31 Zakcret Sports & 5 SneakerCage) and 4 e-shops, 500 employees and an extremely dynamic Line performance, is looking for a Call Center Agent for the eshops, based at our headquarters in Spata, Attica.

Main Duties & Responsibilities

• Answer inbound customer calls and manage inquiries regarding products and orders 
• Be responsible for the quick and efficient response to the customer’s needs
• Acknowledge, forward & resolve client questions and complaints
• Communicate internally with other departments, following up on pending issues related to customer's requests
• Be always updated with the company's products and promos as required

Qualifications/ Competencies

• Proven work experience of at least 1 year as a call center agent
• Be familiar with a call center’s technology
• Very good written and verbal communication skills in English
• PC literacy (excellent user of Ms Office suit)

Personal Skills

• Be able to handle multiple tasks and work in a fast paced environment.
• Very strong communication and interpersonal skills.
• Customer oriented professional

 What we offer?

• Competitive remuneration
• Challenging & innovative environment.
• Opportunities for personal growth & development.