- Are you fluent in German?🔊
- Are you passionate about providing exceptional customer service experiences? 🎯
- Do you want to join a company with a modern environment and opportunities for career development? 📈
ManpowerGroup Greece on behalf of Dexcom, global leader in technological equipment for diabetes, is seeking to recruit energetic German Customer Service Advisors, who will be involved in the support of foreign markets.
📍 Working Model: Full Remote
⏰ Working days & hours: Monday to Friday, morning hours
📢 Contract: Permanent contract via ManpowerGroup
What you will do:
- Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner, clearly documenting all correspondence in company CRM
- Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage
- Provides technical support in issues related to Dexcom mobile apps, cloud software and associated hardware
- Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients
- Utilizes salesforce.com/Genesys for incoming workload handling
- Records and analyzes customers’ feedback and derives operational measures from it
- Takes on other assigned tasks if necessary
What we are looking for:
- Fluent in German and 2nd language (English)
- Previous work experience in Operations/Customer Service area, will consider as an asset (ideally in pharmaceutical industry)
- Computer Literacy (e.g. MS Office)
- Active listening and empathy towards customer’s needs
- Accountability and ability to work within a multinational team
- Experience in the use of CRM programmes (e.g. Salesforce) will be highly appreciated
- Soft skills according to client’s needs
Compensation package and Benefits:
✔️ Competitive gross monthly salary
🚀 Fixed monthly bonus
💻 Company laptop and headset
💼Excellent training and development opportunities within a multinational company
👥 Recruitment Process:
If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
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