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Περιγραφή

Customer Care Representatives

Job Type: Full-Time

Location: Athens, Greece.

 

Teleperformance is one of the biggest outsourcing companies globally and recognized as the “Best Place to Work” in Greece again for 2017.We provide at the same time professional support to our clients and great opportunities to our employees. A chance to work in Greece, in a friendly and multicultural environment is given to you while at the same time we provide you with an excellent relocation package!

We are a “people company” working for people; main components of our services are professionalism, communication and empathy.  Our knowledgeable and friendly advisors help our customers to solve their problems and make their lives easier. That’s the essence of our daily work.

Requirements

  • Fluency in both Slovak and English
  • Proper phone etiquette
  • Ability to speak and write clearly and accurately
  • Advanced Tech Skills
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Willingness to co-operate with others and work to the greater good
  • Multi-tasking capabilities

Your role:

  • Receiving Inbound calls, E mails and Chats from existing consumers requiring product support in both Slovak and English
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Ensuring that call returns to clients are completed in a timely fashion and consumer issues are resolved
  • Communicating clearly and gently with all consumers

We are a “people company” working for people; Our mission and values represent how we think and act every day to achieve our main goal: happiness from inside out. That means satisfaction for our investors, our clients and of course for those who work for Teleperformance:

 

  • Excellent monthly salary (More than twice a Greek speaker is earning nowadays)
  • Monthly performance bonus.
  • Extra Payment for Overtime, Sundays and Greek Holidays
  • 2 Extra salaries per year (Christmas – Easter – Summer )
  • Bonus for referring new colleagues
  • 20 days annual paid holiday
  • Great relocation package: Airplane Tickets / Transportation from Airport / 2 Weeks Free Accommodation
  • Special Discounts and Offers for all employees
  • Training using the latest technology
  • Ongoing IT and Soft skills training provided by our specialists keeping you updated
  • Career development opportunities
  • Pension plan & Health insurance coverage
  • International, multicultural modern working environment
  • On-site canteen & Casual dress code
  • In-House doctor and examination center & Free Greek courses
  • Location easy to reach by Public Transport
  • Employee Relations team to help new hires integrate in the Greek lifestyle and culture
  • Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants etc.

You may send your CV via mail at [Για να στείλετε τo βιογραφικό σας κάντε κλικ εδώ]” or upload it directly in our database “https://careers.teleperformance.gr/en-US/search

For more information please contact us via: https://www.facebook.com/tpjobgreece/?fref=ts