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Sales & Support Engineer

  • J. & E. PAPADOPOULOS SA
  • Πειραιάς
  • 29/9/2017

Στοιχεία αγγελίας

Σχέση απασχόλησης - Πλήρης ΑπασχόλησηΑπαιτούμενη Προϋπηρεσία - ΑδιάφοροΚατηγορίες - Πωλήσεις, Μηχανικοί, Εξυπηρέτηση Πελατών

Περιγραφή

J. & E. PAPADOPOULOS SA is looking for an ambitious and motivated Sales & Support Engineer:

The Sales & Support Engineer will contact customers, offer technical support to new and existing customers. Assist customers with the installation and operation of the suite of communication software. Support customers in the use of satellite transceivers and routing solutions provided.

Position responsibilities (Essential Functions)
  • Provide Sales and Post sales technical support by visiting customers, email and telephone.
  • Provide support to customers installing systems in the field with visits to vessels/remotes.
  • Provide Presales support to potential and existing customers.
  • Provide user training (when applicable) to the end users/resellers.
  • Install Inmarsat/Iridium/VSAT terminals on commercial vessels/at remotes.
  • Install provided and third party application software on vessel computers or at remotes.

Essential skills and experience:
  • Familiarity with Iridium, Inmarsat (Fleet, BGAN and FB), and VSAT satellite transceivers.
  • A good understanding of VSAT & Broadband technologies
  • Strong TCP/IP network knowledge.
  • Excellent administrative, written and verbal communication skills
  • Intermediate Linux Administration.
  • Excellent customer relationship skills.
  • Positive attitude and willingness to be flexible
  • Wiling to travel upon short notice.

Desirable Skills and experience:
  • Strong TCP/IP network knowledge.
  • Intermediate Linux Administration.
  • Strong understanding of PC's using Microsoft Operating systems. Knowledge of Windows operating systems, Unix OS and general desktop support issues
  • Understanding of E-Mail protocols.
  • Creation of E-Mail accounts and familiarity with the configuration of E-Mail clients, including Outlook.
  • Configuration of Windows PC's in a local area network.
  • Configuration of SoHo routers and WiFi access points.
  • Familiarity with DNS.
  • Configuration of firewalls: defining access based on IP addresses, ports, and URL's.
  • Familiarity of working with remote access software such as TeamViewer, LogMeIn, etc.
  • Familiarity with SSH.
  • Κnowledge of basic telecommunications infra-structure
  • Experience of visiting commercial vessels for installing communications equipment will be beneficial.
Training will be provided in Greece and abroad.