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Στοιχεία αγγελίας

Σχέση απασχόλησης - Πλήρης ΑπασχόλησηΑπαιτούμενη Προϋπηρεσία - ΑδιάφοροΚατηγορίες - Εξυπηρέτηση Πελατών, Τουρισμός / Ξενοδοχεία

Περιγραφή

Who we are

e-Travel is one of the top 10 online travel agencies in the world in selling flight tickets and one of the most successful start-up ventures in Greece. Launched in 2007 we have reached a gross sales volume of EUR 450 Million. We have a global presence with customers in over 200 countries and we provide multiple language and currency options. Our Websites are pamediakopes.gr, mytrip.com, trip.ru, trip.bg, trip.ua, trip.kz, trip.ae, avion.ro, airtickets24.com, fantasticgreece.com.

Position Summary

As a Travel agent at mytrip.com/airtickets24.com you will assist our clients in completing their travel itineraries over the phone or email while handling our reservation systems. In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others! Position reports to a team leader.

Responsibilities

  • Receive & process incoming calls & emails
  • Manage customer's requests
  • Ensures & provides quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
  • Manage flight/hotel/ferry schedule changes/cancellations (CRM & GDS)
  • Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
  • Report technical issues, customers complaints and other problems


Requirements

  • Fluency in both oral and written Arabic/Japanese/Korean is a must
  • Excellent command of the English language
  • A Bachelor's degree (preferably in Tourism/ Business Administration or any quantitative subject)
  • Excellent communication skills and a can-do attitude
  • Quality focus and multitasking in a fast-paced environment
  • Computer literacy
  • Legal permit to work in our office located in Athens, Greece

Considered a plus

  • Experience in customer service
  • Experience in handling internal corporate tools (CRM)
  • Any other language will be a plus


Benefits

  • The opportunity to work in a company with a unique culture & creative people
  • The chance to grow professionally & personally in one of the top e-companies in Greece
  • Intense training in one of the highest productive teams in the Greek travel industry
  • Complimentary private health insurance
  • Yoga lessons and afternoon ping-pong matches to help you take the edge off
 

 

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