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Our Story

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established
Who we Are
The Webhelp Group specializes in global Business Process Outsourcing (BPO), in particular in customer experience, payment services, sales, digital & marketing, across a range of voice, social and digital channels. Currently active in 26 countries, the company employs more than 35,000 Webhelpers across 86 services centers. The company engages with some of the world's most (forward-looking) progressive brands and businesses such as Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

The Webhelp Group is headquarted in Paris, France. The company has grown its revenues by more than 250% in the last 4 years by investing heavily in its human capital, creating a world-class working environment and implementing extensive personal and career development programs to become a great company to work for. Employees are empowered, to focus on transformational outsourcing, omni-channel engagement and analytics to create optimal customer experiences for the 21st century.

The Group is owned by its management and KKR, a leading global investment firm, as of February 2016.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.
Our Values
Integrity - We work with a positive attitude leading by example. We treat others the way we expect to be treated

Commitment - We work the promises made to colleagues and customers

Unity - Working as one team towards a common success takes precedence over personal interest

Recognition - Acknowledgement of individual contribution is essential to ensure our collective success

WOW! - By trying to go beyond their expectations, we continually see to amaze the people we work with
Our People
Our people make WEBHELP. You will see it in every one of our offices, across more than 26 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers. WEBHELP opens its arms to all individuals no matter their age, race, gender, religion, disability, national origin, etc. We believe the diversity of our employees is a key factor to our success!
Contact Us:
16 Laodikias str., 115 28, Athens
T : +30 (0)21 11 98 54 76

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